TERMS & CONDITIONS

WARRANTY POLICY

Firearms and parts manufactured by M13 Industries are backed by our Full Lifetime Warranty. Our M13 manufactured firearms and parts are warranted to be free from defects in materials and craftsmanship for the serviceable lifetime of the firearm or part. The liability of M13 Industries under this warranty shall be limited solely to the obligation to repair the defect, replace the firearm/part, or provide a refund at its sole discretion, and to pay transportation and insurance charges for any return of the firearm to the owner for a rightful warranty claim. This warranty is transferable for the serviceable lifetime of the firearm or part. Modifications of the firearm will void this warranty. Modifications include but are not limited to the addition of any non-M13 or third-party manufactured accessory to the firearm, and M13 disclaims all responsibility and liability for any damage caused as a result of such third-party accessory use. This warranty does not cover ordinary wear and tear and also does not cover any damage resulting from repairs or adjustments, careless handling, neglect, improper, substandard, reloaded or defective ammunition, corrosion, or other unreasonable use of the firearm or part.

To initiate a Warranty claim, Please email us at info@m13industries.com. Warranty claims must have an RMA filled out, and included in the box with the firearm or part. All complete firearms need to be returned in full for repair. Replacement parts will not be issued or sent to the customer. The firearm or part concerned must be shipped using the prepaid label our representative emails to you. M13 Industries will pay shipping and insurance charges for the return of a firearm or part to its owner or FFL, if the related claim is a proper claim for warranty work. If we are unable to fix the original serial number, a new one will be sent out, but must go to an FFL for transfer back to the customer. Another background check will be completed at the time of transfer.M13 Industries is not responsible for transfer fees at the FFL.

Under no circumstances shall M13 Industries be responsible for incidental or consequential damages with respect to economic loss or injury to property, whether as a result of express or implied warranty, negligence or otherwise. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. M13 Industries will not be responsible for the results of ordinary wear and tear, careless handling, neglect, unauthorized repairs or adjustments, improper, substandard, reloaded or defective ammunition, corrosion, or unreasonable use. This warranty gives you legal rights, and you may also have other rights which vary from State to State.

PURCHASING

All NFA Rules Apply.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.

M13 Industries reserves the right to cancel any order, at any time, for any reason.

All sales on gift cards are final and cannot be refunded

RETURNS

All sales of firearms, garage sale parts and clothing are FINAL, and returns, refunds or exchanges are NOT ACCEPTED. Orders shipped to a FFL and transferred are FINAL UPON SHIPMENT.

If a defect is discovered in any firearm after being transferred or any of the other products listed above you will have two options. You may contact the manufacturer directly and request a warranty repair or replacement or you may contact us to request a return for refund, WITHIN 30 DAYS, of the date of receipt of delivery of the purchased item.

Shipping costs will not be refunded for any approved returns that are not warranty claims.

CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO M13 INDUSTRIES CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.

M13 Industries reserves the right to dispute any bank or credit card chargebacks. M13 Industries reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.

All exchanges must be returned and received by the returns department prior to a replacement being shipped out.

All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for M13 Industries to process the request, issue a refund, or replace the item. The Customer MUST call or email us to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.

All returned items must be in the same condition as when they were shipped by M13 Industries and must be returned in original packaging. If the item is not returned in resalable condition,M13 Industries may assess a restocking fee.

If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, M13 Industries will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.

REPAIRS

Customers who send in any M13 manufactured product in for repair must also print and include a completed copy of the Return Merchandise Form.

AMENDING ORDERS

No amendments to orders can take place once an order is placed.

If the order has not shipped, please use our Contact Form for the quickest response.

Phone: 702.420.8708 Email: info@m13industries.com

SHIPPING TIMES

Typically, you can expect your order to ship within 5-7 business days. During the holiday and peak seasons shipping times will vary due to the high order volume. We do work very hard to get your order out to you, and apologize if there is a delay with it.

Please note that serialized items may take up to 7-10 business day to ship out. Please verify that M13 Industries has a copy of the FFL from your dealer.

SHIPPING PROTECTION

If selected at checkout, M13 Industries will deliver all goods and merchandise purchased from M13 to the named recipient “Delivered at Place Unloaded” at the address within the United States that you specify in your order. This means that M13 Industries will bear the risk of loss of bringing such goods and merchandise to, and unloading them at, such destination, including loss or damage during transit. Once such goods and merchandise have been delivered and unloaded at such destination, M13 Industries will have no further risk of loss, including responsibility for loss or damage. For lost or damaged property, M13 Industries will, at its election, replace the goods and merchandise as long as a replacement items are available or refund the purchase price to you (in cash or by issuance of a M13 Industries gift card) less shipping fees and taxes, which will be your sole and exclusive remedy. These terms are terms of shipment and are NOT an insurance contract.

Notwithstanding the foregoing, M13 Industries will not bear any risk of loss or be responsible for any loss or damage caused directly or indirectly by any of the following, regardless of any other cause or event that contributes concurrently or in any sequence to the loss, all of which risk of loss shall be borne by you: (1) seizure or destruction of property by order of governmental authority; (2) incorrect delivery by the carrier caused by an incorrect address on the shipping label; (3) misappropriation, sabotage, conversion or any other dishonest act on the part of you or other party of interest, your respective employees or agents or others to whom the goods or merchandise may be entrusted for any purpose whatsoever; (4) any shortage in goods claimed to have been forwarded in a package when the package is received by the addressee in apparent good condition with the seals unbroken; (5) unsuccessful delivery attempts; ( In addition, M13 Industries will not bear any risk of loss or be responsible for any loss or damage in the event your payment made to M13 Industries is in any form that is false, fraudulent, invalid, uncollectible, or counterfeit.

Notwithstanding anything herein to the contrary, M13 Industries liability is limited to the cost of reasonably restoring the applicable item to its condition immediately before loss or damage or the cost of replacing that property with substantially identical property. If M13 Industries pays any loss or damage, it will pay no more than the value you have recorded for purchase. M13 Industries reserves all right, title and interest in the applicable items to the extent of payments paid by us.

All notices for loss of or damage to property transported or accepted must include date of shipment, tracking number, and the nature of loss or damage. Claims should be made by calling our customer service line at 702.420.8708 or emailing us at info@m13industries.com. All claims must be made within seven days after the scheduled delivery time or five days after you receive notification that the package was delivered but did not receive it. All damaged items must be verified and a certified statement of loss with proof of documentation required by consignee. Proof of loss must include proof of interest in the property and affidavit of shipment. M13 Industries will pay for loss or damage within seven days after it receives the sworn proof of loss, if you have complied with all the terms set forth herein and M13 Industries has reached agreement with you on the amount of the loss.

SHIPPING COSTS

For shipping costs please add the item(s) to your cart, enter your state and zip code then click "GET A QUOTE".

ORDER TRACKING

To track your order, log in, click on “My Account”, click on “View Order” on the right hand side of the screen, click “Shipments”, and then click on the tracking number. Typically, tracking information will be updated at the end of the business day after your order has been picked up by the carrier. If the tracking number has not been added to your order, the carrier has not picked up your order.

ORDER RESTRICTIONS

We ship only to valid FFL Dealers. Firearms cannot be shipped to a P.O. Box.

The customer is responsible for knowing his/her state laws regarding firearm transfers. Contact your local FFL dealer with any questions regarding the sale or transfer of firearms. Contact your local FFL before ordering a firearm to verify their transfer fee and to ensure they will receive your transfer. The customer assumes all responsibility and cost for returned firearms due to FFL refusal or failure to receive.

If you order a rifle, YOU MUST be:

A legal resident of the state in which you are ordering.
21 years of age or older to complete the transfer through your FFL.

Exceptions: Military personnel stationed in a state other than their legal residence may purchase firearms across state lines. Contact your local FFL receiving the transfer as you may have to provide proof of deployment, residence, etc.

Please follow all directions prompted to you at checkout. This will ensure speedier delivery. Please note that the FFL selection on our website is for customer convenience only and does not necessarily mean that M13 Industries has the FFL selected on file. The customer may be asked to provide the FFL information that they wish to use. If a customer wishes to change the FFL they want to use after the order has shipped, they will be additionally charged for the cost of shipping. If a FFL is not available at the time of delivery, the package will not be held at the carrier hub and will be returned to M13 Industries. Additional shipping charges will apply to orders that need to be reshipped.

SALE RESTRICTIONS

No sales of ANY merchandise to:

Chicago
Massachusetts
Washington D.C
Puerto Rico

All firearms will be shipped to the premise address on the FFL license unless you call and request it to ship to the mailing address. All licenses will be validated through FFL EZ Check and must match exactly to avoid delays and cancellation. It is the responsibility of the dealer to ensure that PSA has an updated copy of the FFL license.

No ammunition, third-party items (Drop Ship) or ANY firearms will be shipped to a Post Office Box.

Freight Forwarding is required for shipments to Alaska and Hawaii.